Final answer:
It is false that you should ignore a customer who does not make a purchase. Good customer service dictates that all customers are treated with respect, as this can lead to future sales and referrals, and it is vital for building customer loyalty and a positive brand reputation.
Step-by-step explanation:
The answer to the question is false. In the realm of customer service and sales, every customer should be treated with respect and attention, regardless of whether they make a purchase during their visit. Ignoring a customer because they did not buy anything on a previous visit is not a good business practice. Instead, it's important to recognize the long-term value of each customer. Even if they did not make a purchase before, they might do so in the future, or they could refer others to your business if they had a positive experience.
Effective customer service can turn a one-time visitor into a loyal customer. Additionally, by maintaining a friendly and professional demeanor with all customers, you create a welcoming environment that is conducive to return visits. Keep in mind that customer loyalty and brand reputation are built over time and are greatly influenced by each interaction a customer has with your business.