Question

Turn the phone interaction into a powerful tool by:

1) Letting the customer know about sales events
2) Mentioning services he may not be aware of
3) Offering to ship items directly to the customer
4) All of the above

Answer 1

A seller of goods can reassure a possible buyer facing imperfect information by providing detailed product information, guarantees, customer reviews, and return policies.

Step-by-step explanation:

A seller of goods can reassure a possible buyer who is faced with imperfect information in several ways:

1. Providing detailed product descriptions and specifications to address any concerns or uncertainties the buyer may have.
2. Offering guarantees or warranties to demonstrate confidence in the quality and effectiveness of the product.
3. Sharing customer reviews and testimonials to provide social proof and build trust.
4. Offering a return or exchange policy in case the buyer is not satisfied with the purchase.

By implementing these strategies, the seller can help alleviate the buyer's concerns and build a strong relationship based on trust and confidence.