Final answer:
When assisting indecisive customers, it is important to ask open-ended questions to gather more information and help them make a decision.
Step-by-step explanation:
When assisting indecisive customers, it is important to ask open-ended questions to gather more information and help them make a decision. Open-ended questions encourage customers to provide detailed answers and express their concerns or preferences.
For example, instead of asking a closed question like 'Do you want this product?', you could ask 'What features are you looking for in a product?' or 'Tell me about your specific needs or concerns.'
Open-ended questions allow customers to think more deeply about their options and provide you with valuable insights to help them make a decision.