Question

Situational factors often temporarily affect the level of adequate service, ______ the zone of tolerance.

1) expanding
2) contracting
3) maintaining
4) reducing

Answer 1

Situational factors can temporarily affect the level of adequate service by expanding or reducing the zone of tolerance.

Step-by-step explanation:

In the context of service quality, situational factors can temporarily affect the level of adequate service, expanding or reducing the zone of tolerance.

For example, during peak hours at a restaurant, the wait time for service may increase, which can reduce the zone of tolerance for customers. On the other hand, if a business introduces new technologies or processes that improve efficiency and speed up service delivery, the zone of tolerance may expand.

Overall, situational factors can have a temporary impact on the acceptable level of service, either making it more or less accommodating for customers.