Question

When giving bad news to a customer, a typical customer prefers that you?

1) Hedge the issue
2) Tell the truth and provide solutions
3) Refer him or her to another customer service representative
4) Sell him or her something else

Answer 1

A typical customer prefers that a seller of goods tell the truth and provide solutions when giving bad news.

Step-by-step explanation:

A typical customer prefers that when giving bad news, a seller of goods should tell the truth and provide solutions. This means being honest about the issue at hand and offering possible solutions to mitigate the impact of the bad news. Customers appreciate transparency and problem-solving, rather than attempts to hide or avoid the issue.