Final answer:
Implicit service promise cues in business are dominated by factors such as customer satisfaction, loyalty, and perceived quality. These cues are not explicitly stated by sellers but are implied in the overall customer experience. Factors such as company reputation and the customer's past experiences also contribute to implicit service promise cues.
Step-by-step explanation:
The implicit service promise cues are dominated by factors such as customer satisfaction, loyalty, and perceived quality. These cues are not explicitly stated by sellers but are implied in the overall customer experience. For example, if a restaurant consistently provides excellent food and service, customers will implicitly expect the same level of quality in the future, creating a promise that the business must fulfill.
Another implicit service promise cue is the company's reputation and brand image. If a company is known for its reliability and trustworthiness, customers will have implicit expectations that their needs will be met and their problems will be resolved.
Overall, implicit service promise cues are shaped by various factors, including past experiences, company reputation, and customer perceptions. These cues play a significant role in influencing customer behavior and establishing trust and loyalty.