Final answer:
A superior customer service representative should have knowledge of the industry, company information, and all products and services provided by the company.
Step-by-step explanation:
The statement is True. A superior customer service representative should have knowledge of the industry, company information, and all products and services provided by the company. This enables them to provide accurate and comprehensive information to customers, assist them effectively, and address any concerns or inquiries they may have. For example, if a representative is knowledgeable about the features and benefits of different products, they can recommend the most suitable options to customers based on their needs and preferences.