Final answer:
The CSM plugin typically activates the Support queue, which is used to manage customer support tickets effectively.
Step-by-step explanation:
When the CSM plugin is activated, the Support queue is typically activated alongside it. Customer Service Management (CSM) solutions often include different types of service queues, but the Support queue is fundamental as it's designed to handle customer inquiries, issues, and service-related requests. The primary purpose of the Support queue in a CSM plugin is to organize, prioritize, and assign customer support tickets to the appropriate team or individual, thereby facilitating an efficient customer service process.