Final answer:
HVAC service reps who handle a considerable volume of telephone calls know the importance of balancing customer needs and technician availability.
Step-by-step explanation:
HVAC service reps who handle a considerable volume of telephone calls know the importance of balancing customer needs and technician availability.
They need to ensure that customer appointments are scheduled in a way that allows technicians to complete the work within a reasonable timeframe and provide quality service. By balancing customer needs and technician availability, HVAC service reps can optimize efficiency and customer satisfaction.