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If a customer is irate and is insisting to speak to a manager right away, the best action to take is to call for a manager. True or false

User Skami
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1 Answer

7 votes

Final answer:

The best action is to calmly and professionally handle the situation yourself before escalating to a manager.

Step-by-step explanation:

The best action to take if a customer is irate and insisting to speak to a manager right away is to calmly and professionally handle the situation yourself before escalating to a manager.

First, try to understand the customer's concerns and empathize with their frustration. Apologize for any inconvenience caused and assure them that you are there to help find a solution.

If the customer continues to demand to speak to a manager, politely inform them that you will find a manager for them. This shows that you are taking their concerns seriously and attempting to address the situation appropriately.

User Vigilancer
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