Question

Tell the customer that he is being unreasonable?

1) Get help from a more senior employee
2) Apologize and try to resolve the issue
3) Ignore the customer's complaint
4) Offer a discount or compensation

Answer 1

When dealing with an unreasonable customer, it is important to handle the situation professionally and respectfully. Steps to take include seeking help from a more senior employee, apologizing and trying to resolve the issue, and offering a discount or compensation if appropriate.

Step-by-step explanation:

When dealing with an unreasonable customer, it is important to handle the situation professionally and respectfully. Here are some steps you can take:

1. Get help from a more senior employee: If you're unsure how to handle the situation, seek guidance from a more experienced colleague or supervisor.
2. Apologize and try to resolve the issue: Start by apologizing to the customer for any inconvenience and listen attentively to their concerns. Then, suggest solutions and try to find a mutually agreeable resolution.
3. Offer a discount or compensation: If it's appropriate and within company policy, consider offering a discount or compensation as a gesture of goodwill to appease the customer.

Remember to stay calm, avoid blaming or inflaming the situation, and focus on solving the problem rather than arguing. If you're unable to resolve the conflict, it may be necessary to involve a supervisor or the HR department.