Question

Should we avoid challenging customers complaints and instead take a "let's fix this" attitude?

1) Yes, we should avoid challenging customers complaints and take a "let's fix this" attitude.
2) No, we should challenge customers complaints and not take a "let's fix this" attitude.
3) It depends on the situation.
4) None of the above

Answer 1

It is generally recommended to avoid challenging customers' complaints and instead take a "let's fix this" attitude in customer service.

Step-by-step explanation:

In customer service, it is generally recommended to avoid challenging customers' complaints and instead take a "let's fix this" attitude. By empathizing with the customer and focusing on finding a solution, you can maintain a positive and helpful approach that is more likely to lead to customer satisfaction. In the given example, the lunch-hour manager listened to the customers' feedback about a confusing line-up system and took action by implementing floor markings, resulting in improved efficiency and customer service.