Final answer:
Responsiveness is the service factor demonstrated when customer service representatives are willing to help customers promptly.
Step-by-step explanation:
Responsiveness is the service factor that a customer service representative demonstrates when they are willing to help customers promptly. It refers to the ability to provide quick and efficient assistance to customers, meeting their needs in a timely manner.
For example, a customer service representative who quickly responds to a customer's inquiry, resolves their issue promptly, and provides necessary information without delay, demonstrates responsiveness.
By being responsive, representatives show that they value their customers' time and prioritize their satisfaction, contributing to a positive customer experience.