Final answer:
The statement is true; internal customers are employees within a company who depend on each other for job performance. The insider-outsider model emphasizes the importance of 'insiders' who are familiar with operations and train new 'outsiders'. Positive treatment of internal customers is crucial for productivity and job satisfaction.
Step-by-step explanation:
The statement is true: internal customers are indeed those who work within a company and rely on their colleagues to perform their jobs effectively. The insider-outsider model illustrates this by differentiating between employees who are well-versed in company procedures ("insiders") and those who are newer to the organization ("outsiders"). Insiders are instrumental in the smooth operation of a company; they are accustomed to routine processes and play a role in training new employees. Furthermore, treating these internal customers well, such as avoiding wage cuts, is vital for maintaining high productivity and a positive outlook for the company.
If you consider your manager as an internal customer, offering them exceptional service, being professional, and resourceful can result in valuable feedback and potential career opportunities. Job satisfaction often increases when employees focus on the importance of their interactions with internal customers.