Question

A service representative begins work in a specialized order entry job and soon learns that many customers call in with orders at the last minute, causing her routine to be thrown out of balance and creating stress. After studying the ordering patterns of all clients, what would be the MOST effective resolution to the problem?

1) Implement a strict deadline for order submissions
2) Hire additional staff to handle last-minute orders
3) Offer incentives for customers to place orders earlier
4) Increase the price of last-minute orders

Answer 1

The most effective solution for managing last-minute orders is to offer incentives for customers to place orders earlier, which promotes positive changes in ordering patterns while maintaining customer satisfaction.

Step-by-step explanation:

To address the issue of customers placing orders at the last minute and creating stress for the service representative, the most effective resolution would be to offer incentives for customers to place orders earlier. This strategy aligns with problem-solving strategies highlighted in Reasoning Strategies: Improving Critical Thinking. This solution encourages positive behavior without immediate penalties, making it more favorable and potentially leading to a lasting change in customer ordering patterns.

Implementing strict deadlines or increasing prices for last-minute orders might deter some customers or create negative sentiment. Moreover, hiring additional staff could increase operational costs without guaranteeing a change in customer behavior. Incentives strike a balance between encouraging earlier orders and maintaining customer satisfaction without incurring significant additional costs.