Final answer:
Employee empowerment in customer service is true and it gives front-line service providers authority to make decisions. Dillon's Rule, however, restricts local government power, and suggesting it grants freedom and flexibility is false.
Step-by-step explanation:
The statement that empowerment enables or permits customer service providers to make a range of decisions to assist their customers is true. Employee empowerment in customer service is about giving front-line workers the authority and autonomy to make quick decisions on behalf of the company to resolve customer issues, improve service quality, and meet customer needs effectively. This could include handling complaints, issuing refunds, or making policy exceptions.
Regarding the provided reference statement, Dillon's Rule is actually related to the authority of local governments rather than customer service empowerment. The correct answer to the reference is false, as Dillon's Rule restricts local government's power by stating that they only have the powers that are expressly granted to them by the state government or those that are essential and necessarily implied, not a broad range of freedoms and flexibility.