Final answer:
False. Critical incidents are not specific activities that distinguish effective from ineffective job performance. They are unexpected events or situations that have the potential to cause harm or disrupt normal business operations. Effective handling of critical incidents involves having protocols and strategies in place to mitigate their impact and ensure business continuity.
Step-by-step explanation:
False. Critical incidents are not specific activities that distinguish effective from ineffective job performance. They are unexpected events or situations that have the potential to cause harm or disrupt normal business operations. These incidents can range from natural disasters to security breaches or accidents in the workplace. Effective handling of critical incidents involves having protocols and strategies in place to mitigate their impact and ensure business continuity.