Question

A customer wants to return a computer that is complicated to use. What should the salesperson do after he/she has processed the return?

Answer 1

After processing the return of a complicated computer, a salesperson should apologize, offer assistance, and suggest alternative products.

After the salesperson has processed the return of the complicated computer, there are a few steps they should take:

1. Apologize and show empathy: The salesperson should understand the customer's frustration and express genuine concern.
2. Offer assistance: The salesperson can offer to help the customer understand and use the computer better. They can provide resources such as user manuals or offer a tutorial.
3. Suggest alternative products: If the customer is still unhappy with the computer, the salesperson can recommend other options that might be easier to use.