Final answer:
True, it is good customer service for a salesperson to refer a customer to a colleague in the appropriate department who can answer their question with the correct knowledge.
Step-by-step explanation:
True, when a customer has a question about something in a department that the salesperson is not familiar with, the salesperson should indeed locate a salesperson that works in that department and inform them about the customer’s inquiry. This approach is typically considered good customer service.
When a salesperson encounters a situation that they are not equipped to handle, it benefits the customer to be connected with someone who has the proper knowledge and expertise in the relevant department. In this way, the salesperson ensures that the customer's needs are attended to efficiently and accurately, which can contribute positively to their overall shopping experience and satisfaction.