Final answer:
False. Sending the product out for repair or ordering a replacement is not the end of your involvement.
Step-by-step explanation:
The statement 'Once you have sent the product out for repair or ordered a replacement, your work is finished' is False. While sending the product out for repair or ordering a replacement is a step in the process, it is not the end of your involvement. You still need to follow up and ensure that the repair/ replacement is completed satisfactorily.