Question

A new nurse manager on a med-surg unit is not satisfied with the consistently low scores on patient-satisfaction surveys in the area of staff responsiveness. The manager has also noticed that staff morale is quite low compared to other units. Which strategy is a priority for this new nurse manager?

A. Develop an action plan to address the patient safety results.
B. Inquire about strategies being used in other areas of the hospital to improve patient satisfaction.
C. Request assistance in dealing with this situation from another nurse manager on a similar unit.
D. Schedule a special staff meeting to address the survey results and add "patient survey results" as a standing agenda item for each monthly staff meeting.

Answer 1

The nurse manager should prioritize addressing staff morale and patient satisfaction by scheduling a meeting to discuss survey results and making it a regular agenda item (option D).

Step-by-step explanation:

The new nurse manager on a med-surg unit is concerned about low scores on patient-satisfaction surveys related to staff responsiveness and low staff morale. A priority strategy to address these issues would be to schedule a special staff meeting specifically to discuss survey results and to improve transparency and communication. Additionally, making 'patient survey results' a regular agenda item at monthly staff meetings would ensure continual attention to and improvement in this area. It's also important that the nurse manager engages with the staff, encouraging openness and trust, to better understand their concerns and improve morale.

Hence, the answer is option D.