Final answer:
Joy and Sadness respond to Bing Bong with differing levels of active listening, with Sadness showing greater emotional intelligence by engaging deeply with Bing Bong's feelings, in accordance with the HURIER model. Joy's approach may be hindered by her aim to maintain positivity, potentially leading to superficial listening and communication barriers.
Step-by-step explanation:
When comparing the active listening skills of Joy and Sadness in their responses to Bing Bong, it's evident that their approaches differ significantly, in line with concepts from the chapter. Active listening is a critical component in communication theory and is deeply connected to emotional intelligence and interpersonal skills.
Joy often tries to maintain a positive atmosphere, which may lead to superficial listening—she might miss the deeper emotional cues that Bing Bong is expressing due to confirmation bias. On the other hand, Sadness demonstrates active listening by engaging deeply with Bing Bong's emotions, acknowledging his feelings, and allowing him to express himself more fully. This reflects a higher level of emotional intelligence. The HURIER model, which stands for Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding, suggests that active listeners not only hear the words but also understand and interpret the emotional content of the message, engaging with the speaker in a meaningful way.
Active listening barriers, such as preconceived notions, can prevent effective communication. Joy might experience such barriers due to her role as the embodiment of happiness, potentially limiting her ability to fully engage with Bing Bong's more complex emotional states. Ultimately, understanding interpersonal skills, especially in the context of active listening, is crucial for fostering strong relationships and effective communication.