Question

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?

a) Active Listening
b) Empathy
c) Making Threats
d) Remaining Calm

Answer 1

Making threats is not an appropriate way to disarm an angry client and can worsen the situation. The correct methods include active listening, empathy, and remaining calm.

Step-by-step explanation:

The appropriate means of disarming an angry client and defusing an angry outburst do not include making threats. Strategies such as active listening, showing empathy, and remaining calm are effective methods to de-escalate a tense situation. Making threats is counterproductive and can exacerbate the client's anger, potentially escalating the situation rather than defusing it.