Final answer:
False (option b), 'Six Sigma' is a set of management techniques aimed at reducing errors and defects in business processes, not criteria for Malcolm Baldrige National Quality.
Step-by-step explanation:
Six Sigma' does not refer to the six criteria for Malcolm Baldrige National Quality. Instead, it's a set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur.
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, mainly empirical, statistical methods, and creates a special infrastructure of people within the organization who are experts in these methods.
The name 'Six Sigma' is derived from the bell curve used in statistics, where one Sigma represents one standard deviation away from the mean. The term 'six sigma' comes from the notion that if one has six standard deviations between the process mean and the nearest specification limit, practically no items will fail to meet the specifications.