Final answer:
Joe failed to follow the platinum rule in dealing with Ms. Carter because he didn't prioritize her needs and preferences.
Step-by-step explanation:
The subject of this question is Social Studies. The question is asking about Joe's failure to follow the platinum rule in dealing with Ms. Carter. The platinum rule refers to treating others the way they want to be treated.
In this case, Joe failed to prioritize Ms. Carter's needs and preferences, which means he did not consider her feelings and desires in their interactions. This can lead to misunderstandings and a lack of effective communication. By not understanding her viewpoint and demonstrating excessive formality, Joe further failed to establish a positive and respectful relationship with Ms. Carter.
In order to follow the platinum rule, Joe should have taken the time to understand Ms. Carter's needs and preferences, and adjusted his behavior accordingly. By doing so, Joe would have shown empathy, respect, and a willingness to adapt to her communication style and personal preferences.