Question

Which statements are true of the demands placed upon the recipient of a business email? (Choose every correct answer.)

a) Respond promptly to emails.
b) Use informal language to build rapport.
c) Address all points raised in the email.
d) Include irrelevant information to seem thorough.

Answer 1

Proper business email etiquette includes responding promptly, using formal language, addressing all points mentioned, and avoiding irrelevant information to maintain clarity and professionalism.

Step-by-step explanation:

When considering the demands placed upon the recipient of a business email, the expected standards are:

• Respond promptly to emails. It shows respect for the sender and their time.
• Use formal language to maintain professionalism. Informal language is not generally suitable in business communications as it can undermine the seriousness of the conversation.
• Address all points raised in the email to ensure clear and effective communication.
• Avoid including irrelevant information, as this can make the email less concise and more difficult to follow.

Using correct spelling, proper grammar, and standardized writing practices presents a professional image and can make your communications more effective. Additionally, remembering not to use all capitals, and reading your email aloud before sending can help in preventing miscommunications.