Question

A treadmill manufacturer from California found it necessary to shorten the legs of treadmills sold in Japan; this decision was based on feedback from customers, whose average height is shorter than those in the U.S. By doing this, the company has achieved:

a) Increased energy efficiency
b) Improved safety features
c) Enhanced customer satisfaction
d) Higher production costs

Answer 1

The decision to shorten the legs of treadmills sold in Japan achieved enhanced customer satisfaction by customizing the product to suit the needs of Japanese customers.

Step-by-step explanation:

The decision to shorten the legs of treadmills sold in Japan based on feedback from customers with shorter average heights than those in the U.S. has achieved enhanced customer satisfaction. By customizing the product to better suit the needs of the Japanese customers, the treadmill manufacturer has shown responsiveness and a commitment to improving the customer experience.

This decision is not directly related to energy efficiency, safety features, or production costs. The focus here is on meeting customer preferences and ensuring that the product meets their needs and expectations.