Question

A change request could be described as a formal proposal for a change to be made. Which of the following could be considered as change requests?

a) Request for change to a service portfolio
b) Request for change to a service or service definition
c) Project change proposal
d) Request to reboot a server

Answer 1

Change requests in IT service management include requests for changes to service portfolios, services or service definitions, project change proposals, and requests to reboot servers.

Step-by-step explanation:

A change request is a formal proposal for a change to be made. In the context of IT service management, change requests could include:

1. Request for change to a service portfolio: This could involve adding or removing services from the portfolio.
2. Request for change to a service or service definition: This could involve modifying the functionality or characteristics of a service.
3. Project change proposal: This could involve proposing changes to a project's scope, timeline, or resources.
4. Request to reboot a server: This could be a simple change request to restart a server.