Final answer:
The concept described is bureaucracy, which refers to the systematic rules and structures that govern organizations and societies, leading to what Max Weber called the iron cage of rationality.
Step-by-step explanation:
The sociological concept described in the given passage is bureaucracy. This concept encapsulates the experience of individuals within a system that prioritizes efficiency, rationality, and control, often leading to a loss of individual autonomy. This idea is known as the iron cage of rationality, a theory proposed by the influential sociologist Max Weber. He predicted that as societies become more rationalized, especially due to capitalism and bureaucracy, individuals would become trapped in a system of formal rules and organizational structures. According to Weber, this can create a disenchantment with the world, as the spontaneity, individuality, and freedom that characterize a less structured society become constrained.