Final answer:
The two primary goals of operations management are to create a good experience for the customer and to keep operations running efficiently.
Step-by-step explanation:
The goals of operations management are diverse and focus on optimizing various aspects of business operations. However, amongst the most essential goals are:
- Create a good experience for the customer: This involves ensuring that the end user of the product or service has a positive experience, which can lead to repeat business and good word-of-mouth. It takes into consideration factors such as product quality, service delivery, and overall customer satisfaction.
- Keep operations running efficiently: This goal is about ensuring that the business operates smoothly without unnecessary downtime, waste, or resource expenditure. It involves streamlining processes, managing supply chains effectively, and continuously improving operations to maintain a competitive advantage.
These goals are critical because they contribute to the overall success and sustainability of a business. By providing better or less expensive products, companies can increase their profits, and employees can earn more income. It strives for balancing gains of the nation with the efficiency and prosperity of businesses. Thus, the goal of scientific management, which was to increase workers' efficiency, aligns with the principles of operations management.