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Select all that apply. As Oscar encodes a message into an e-mail, which of the following are common pitfalls that he can avoid as the sender of a message?

a) Using ambiguous language.
b) Including irrelevant information.
c) Ignoring the recipient's perspective.
d) Failing to proofread for errors.

User Dotmido
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1 Answer

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Final answer:

To avoid common pitfalls when sending an email, Oscar should use clear language, include only relevant information, consider the recipient's perspective, and thoroughly proofread the message before sending.

Step-by-step explanation:

When Oscar encodes a message into an email, there are several common pitfalls that he can avoid as the sender of the message to ensure clear and effective communication:

  • Using ambiguous language: It's crucial to use specific and clear language to avoid misunderstandings.
  • Including irrelevant information: Oscar should stay on topic and only include necessary details to keep the message concise.
  • Ignoring the recipient's perspective: He should consider the knowledge and interests of the recipient to make the message relevant and engaging.
  • Failing to proofread for errors: Proofreading helps to catch spelling and grammatical errors that can detract from the message's professionalism.

Oscar should also ensure he has a clear subject line, and be mindful of his tone since it can be misinterpreted in written form. Before sending, he should consider the possible broader audience of the email. Proofreading is a four-step process involving checking for completeness, using spelling and grammar tools, re-reading for context, and confirming the recipient's address. Finally, Oscar should avoid using all capitals as it implies shouting, and use standard spelling, punctuation, and capitalization to indicate respect for the reader.

User MuhKarma
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