Final answer:
The second step in SARA according to Santos (2017) is researching known problems and potential responses, a crucial phase involving data gathering and considering various solutions in the problem-solving process.
Step-by-step explanation:
According to Chapter 12 of Santos (2017), the second step in SARA involves:
a) Researching known problems and potential responses
This step is part of a larger problem-solving model used in sociological research and practical applications like community policing and public policy. It represents a critical phase where a researcher or practitioner gathers detailed data about the problem at hand, considers the previous experiences and knowledge on the subject, and explores various solutions that have been tried or could be proposed. This methodical approach aids in developing a better understanding of the problem and in crafting effective strategies for intervention.