Question

Which is a recommendation for building trust and rapport in comμnication?

a) Use emotion to comμnicate objectives.
b) Manage conflict after it becomes personal.
c) Have a negative attitude.
d) Use neutral body language.

Answer 1

To build trust and rapport in communication, using neutral body language, choosing words carefully, and actively listening are key strategies. These approaches help maintain professionalism and objectivity, fostering constructive interactions.

Step-by-step explanation:

To build trust and rapport in communication, it is recommended to use neutral body language. Neutral body language helps in conveying a professional and objective stance, which is crucial in fostering a respectful and trustworthy engagement. Here are three important recommendations for building trust and rapport:

• Use neutral body language to express yourself without conveying unintended emotional bias.
• Choose your words carefully and avoid emotional language that might escalate a situation.
• Listen actively and acknowledge the other person's perspective to demonstrate understanding and respect.

Such strategies facilitate more productive conversations and create a positive environment for conflict resolution and collaborative work relationships.