Final answer:
Scripts are the socially and culturally provided mental files that guide our behavior in specific situations, providing sequences of expected events in various settings, whereas social norms are the expectations of appropriate behavior within a group, and social roles are patterns of behavior expected in a given setting.
Step-by-step explanation:
Term scripts describe socially and culturally provided mental files for how to act in certain situations. A script is a person's knowledge about the sequence of events expected in a specific setting. When considering how to act on the first day of school, when walking into an elevator, or at a restaurant, scripts provide important cues. For instance, cultural differences can be seen in the scripts related to getting a server's attention at a restaurant, with variations in appropriate behavior seen in different countries.
Social norms are the group's expectations of what is appropriate and acceptable behavior for its members, influencing what we say, do, and even wear. In every social environment, from educational institutions to workplaces, there are established norms that guide behavior. Similarly, social roles are patterns of behavior expected of a person in a given setting or group, influenced by culturally shared knowledge.
These social structures play a critical role in shaping how we interact with others and navigate various social settings. Not having a script in an unfamiliar situation can lead to discomfort and confusion, which highlights the importance of understanding and adapting to social norms and roles.