Final answer:
One role of management towards employees is to provide leadership and guidance, while their role towards customers is to ensure customer satisfaction.
Step-by-step explanation:
One role of management towards employees is to provide leadership and guidance. Managers should set clear expectations, provide training and development opportunities, and offer support to employees to help them succeed in their roles. By doing so, management can create a positive work environment and foster employee engagement and satisfaction.
On the other hand, management's role towards customers is to ensure customer satisfaction. This includes understanding customer needs and preferences, delivering high-quality products or services, and resolving customer issues or complaints in a timely and effective manner. By focusing on customer satisfaction, management can build customer loyalty and enhance the reputation and success of the business.