Final answer:
Conflict is a key element in storytelling that drives the plot and prompts characters to make decisions. The letters sent to the Dursleys in Harry Potter is an example of how conflict can create choices for the characters involved.
Step-by-step explanation:
Conflict is a key element in storytelling, driving the plot and engaging readers. Characters react to conflicts and make decisions based on them. For example, in Harry Potter, the letters sent to the Dursleys create a conflict that prompts choices from both the Dursleys and Harry, as the Dursleys try to intercept the letters and Harry tries to retrieve them.