Question

Assuming that Hamad works as a Hospital Manager in Bahrain, a Bahraini consultant doctor with a doctorate from a well-known university. Known for his precision and firmness, Hamad is determined to eliminate errors in the administrative and technical department. To achieve this, he implements the critical accident method as a performance evaluation system.

Indeed, Hamad communicates with the hospital staff, outlining that their performance will be evaluated based on the annual occurrence of errors, with incentives and rewards determined accordingly. This commitment results in a 50% reduction in errors annually.

However, in May 2020, a surge in patient complaints arises, accusing nurses and doctors of neglecting critical humanitarian cases. Hamad, facing allegations of weak management, discovers patient dissatisfaction through a survey. Further investigation reveals a lack of collaboration among departments, leading to doctor resignations due to patient complaints.

2.1 What is the main problem experienced by the Department of Internal Medicine in this case? Provide an appropriate analysis, justify the problem, and explain its implications.

Answer 1

The main problem experienced by the Department of Internal Medicine is a lack of collaboration among departments, leading to doctor resignations and negative consequences for patient care and satisfaction.

Step-by-step explanation:

The main problem experienced by the Department of Internal Medicine in this case is a lack of collaboration among departments. This lack of collaboration has led to doctor resignations due to patient complaints. The implications of this problem are decreased patient satisfaction, compromised patient care, and a negative impact on the reputation of the hospital.