Question

Which process involves calmly responding to the patient and his or her problem or situation and making sure the patient feels understood?

Options:
A. Empathy
B. Sympathy
C. Active Listening
D. Reflective Listening

Answer 1

Reflective Listening is the process of calmly responding to a patient and their situation, ensuring they feel understood by acknowledging their emotions and feelings without judgment.

Step-by-step explanation:

The process that involves calmly responding to the patient and his or her problem or situation, ensuring the patient feels understood, can be best described as Reflective Listening. This technique not only involves listening to the content of what the patient is saying but also the emotions and feelings behind the words. Reflective listening is about acknowledging the patient's feelings, showing that you understand, without judgment or offering advice before fully comprehending their perspective.