Final answer:
Liveops connects clients and independent agents using an online platform, with clients and agents matched based on the business needs and agents' skills and availability.
Step-by-step explanation:
Liveops connects clients who need teleservices with independent agents who want to provide them through their online platform. This means that option C) 'They match clients and agents through their online platform' is the correct answer. Liveops utilizes a sophisticated platform that allows businesses to outsource their call center operations to a network of independent, virtual, work-from-home agents. Rather than relying on a physical call center, Liveops taps into a distributed workforce, offering flexibility and scalability for companies.
Clients can log into the Liveops platform, define their requirements, and get matched with agents who have the skills and availability to meet their needs. This system is particularly beneficial for handling peak call volumes or seasonal business without the overhead of traditional call centers. Independent agents, on the other hand, have the advantage of choosing their hours and working from the comfort of their own homes.