Final answer:
The key benefit of using IM is its lower cost compared to phone calls and e-mail, facilitated by improvements in technology that allow for cheaper and better-quality communication, including free Internet-based calls and video calls.
Step-by-step explanation:
The benefit of using Instant Messaging (IM) referenced in the provided options is lower cost than phone calls and e-mail. IM allows for cheaper, faster, and better-quality data transmission. Innovations in technology have enabled cheaper phone calls, especially long distance, and the development of spin-off technologies such as free Internet-based calling and video calling. These advancements not only provide more consumer choice but also improve the overall quality of phone services.
IM or Instant Messaging has several benefits. One of the benefits is that messages can be easily logged for later review, allowing users to refer back to important information or conversations. Another benefit is that IM is lower in cost compared to phone calls and emails, making it a more affordable communication option. Additionally, IM allows for faster and better-quality data transmission, which means messages can be sent and received quickly and with good quality.