Question

32) When planning your business e-mails you should ________.

A) use texting language and acronyms like LOL and IMHO
B) "cc" (courtesy copy) your immediate superior on every message
C) use the Reply All function to respond to all group mails
D) respect the chain of command in your company
E) use e-mail as a mode of communication only in technology-related industries

Answer 1

When planning business emails, you should respect the chain of command, use proper language and formatting, and proofread before sending. Avoid casual texting abbreviations, all caps, humor, or sarcasm to maintain professionalism.

Step-by-step explanation:

When planning your business emails, one should:

• Respect the chain of command in your company.
• Use a professional format with correct spelling, proper grammar, and standard punctuation.
• Begin the email with an appropriate salutation and state the purpose within the first few sentences to maintain clarity.
• Maintain a polite and courteous tone throughout the email.
• Proofread the email before sending to ensure all information is correct and clear.

It is important to avoid casual language such as texting abbreviations and to refrain from using all capital letters, as it can imply shouting. Additionally, one should avoid the use of humor, sarcasm, or emoticons, as these can easily be misinterpreted in a professional setting. Always remember that the content of your business email reflects on you and can influence the impression you make on your colleagues and superiors.