Question

Jiana is a flight attendant for a large airline. She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations. The difference Jiana experiences between her American clients and her Japanese clients is mainly due to:

Answer 1

Answer: Display norms

Step-by-step explanation:

Display norms which is also referred to as the display are simply refered to as the norms that differentiate the way that certain group expresses themselves. These norms are usually learned early while growing up.

The difference in the way that the Americans behave from the Japanese has to do with the display norms.