Final answer:
In calls with patients, health professionals should avoid apologizing or expressing uncertainty, refrain from using text language, and maintain professional conduct. During medical procedures, a 'time out' is necessary for verification of details and there should be a focus on proper hygiene and informing patients from reliable sources.
Step-by-step explanation:
When making calls with patients, certain words and phrases must be strictly avoided to maintain professionalism and effective communication. These include using unclarified medical jargon, expressing personal judgments, or suggesting incompetence.
Professionals should refrain from using phrases that include apologies or expressions of uncertainty about their knowledge, such as "I cannot be certain, but..." Such statements may undermine the patient's confidence in their care. Instead, clear and confident communication is essential.
Additionally, within a medical context, it's important to adhere to proper business communication standards. This means avoiding the use of text language (e.g., "u" instead of "you", "r" instead of "are"). Formal and respectful language should always be used during patient interactions.
During preparations for medical procedures like skin incisions, it's imperative for the health team to conduct a time out to ensure all participants verbally confirm the patient's identity, the procedure to be done, and other critical details.
There are also behaviors to avoid, such as personal habits like picking your nose, which could be perceived as unprofessional or unsanitary by patients. Furthermore, health professionals should advise patients with caution regarding animals and to stay informed about disease outbreaks through reliable news sources, avoiding misleading media and pseudojournalism.