Question

When assessing a patient over the telephone, the ambulatory care nurse is unsure what the client is saying because the patient's explanation is confusing. Which of the following is the best response?

A. Could you explain that again, I just want to make sure I understand
B. That was so confusing, Could you repeat it?
C. I'm afraid I didn't understand what you were saying
D. Is there someone else present who could explain this to me

Answer 1

The best response when assessing a patient over the telephone with a confusing explanation is to politely ask for clarification to ensure understanding, while maintaining a professional and empathetic approach.

Step-by-step explanation:

When assessing a patient over the telephone, and the explanation provided by the patient is unclear, the best response from an ambulatory care nurse would be A. Could you explain that again, I just want to make sure I understand. This response is professional, empathetic, and indicates a willingness to listen, which can help the patient feel more comfortable and may lead to a clearer explanation of their symptoms or situation. Avoidance of terminology that may suggest that the patient's explanation is inadequate, such as in option B, is recommended to maintain a supportive dialogue.