Final answer:
The first step when orienting a patient and/or caregiver to the healthcare delivery system is to assess the patient and/or caregiver health literacy.
Step-by-step explanation:
The first step when orienting a patient and/or caregiver to the healthcare delivery system is to assess the patient and/or caregiver health literacy. It is important to understand the level of understanding and knowledge that the patient and/or caregiver have about healthcare in order to provide appropriate information and support. This can be done through conversations, questionnaires, or other assessment methods. By assessing health literacy, healthcare providers can tailor their explanations and guidance to meet the individual needs of the patient and/or caregiver.