Question

Telephone triage may be a responsibility of the ambulatory care nurse. What are the appropriate components of telephone triage?

A. The nurse should state that he or she is unable to discuss medical information and refer the patient to the PCP
B. The nurse must clearly identify him or herself, take a quick and accurate history and quickly be able to make a decision
C. The nurse should call 911
D. The nurse should give generic information and leave the responsibility to the patient or caller

Answer 1

Telephone triage is a responsibility of ambulatory care nurses, and it involves the nurse clearly identifying themselves, taking a quick and accurate history, and making efficient decisions based on the information obtained.

Step-by-step explanation:

Telephone triage is a responsibility of ambulatory care nurses, and there are specific components that should be followed. One appropriate component is for the nurse to clearly identify themselves and take a quick and accurate history from the patient calling. Another component is for the nurse to be able to make a decision efficiently based on the information obtained. The nurse should not give generic information or leave the responsibility to the patient or caller.