Final answer:
When contacted by an insurance company about a renter-caused accident, collect details, consult the renter, verify the rental agreement, and provide or seek evidence accordingly. Cooperate with the insurance provider while protecting all parties' interests and consult legal advice if needed.
Step-by-step explanation:
When an insurance company contacts you claiming a renter has caused an accident with their insured, the first step is to gather information. You should ask the insurance company for the details of the claim, including the date, time, location of the accident, and the extent of the damages. Once you have the details, consult with the renter to hear their version of events. If the renter admits responsibility or if there is clear evidence of their fault, you should check their rental agreement to determine liability coverage. If the renter denies involvement, appropriate evidence should be gathered and presented to the insurance company.
Throughout this process, maintain professionalism and cooperate with the insurance company while also protecting the rights and interest of the renter. Remember to review your insurance policy to understand coverage relating to rental activity and seek legal advice if necessary. Ignoring the claim or denying it without reason could lead to more complications, so handling it with care is crucial. You may also want to check with your insurance provider to see if the damage can be covered under your policy in the case that the renter does not have adequate coverage.