Question

What process do you undertake when a renter reports an accident? What documentation do you keep in the branch and for how long?

Answer 1

In the event of a renter reporting an accident, a structured process is followed involving documentation, insurance notifications, and record-keeping, with documents typically retained for several years.

Step-by-step explanation:

When a renter reports an accident, the process typically involves the following steps:

1. Documenting the incident by having the renter fill out an accident report form, which includes details of the accident, photos of the damage, and any other relevant information.
2. Contacting the insurance company to report the accident and begin the claims process.
3. Providing the renter with assistance in the event that a replacement vehicle is needed.
4. Maintaining a log of the incident within the branch's records.

Documentation is kept securely at the branch and includes the completed accident report form, any communication with the insurance company, and records of any repairs or financial transactions related to the accident. The duration for which this documentation is kept can vary depending on company policy and legal requirements, but it is often several years to ensure compliance with laws and to assist in any future disputes or claims.