Final answer:
Upon receiving a Notice of Complaint letter, a copy of the complaint, and a Response to Complaint form, the nurse must take immediate action to respond to the complaint.
Step-by-step explanation:
Upon receiving a Notice of Complaint letter, a copy of the complaint, and a Response to Complaint form, the nurse must take immediate action to respond to the complaint. The nurse should carefully review the complaint and understand the issues raised by the patient or their representative. Then, they should complete the Response to Complaint form, providing a clear and concise response addressing each concern raised in the complaint. It is important for the nurse to provide factual and accurate information, as well as any relevant documentation or evidence supporting their response.