Final answer:
An investigator is assigned when a complaint is filed based on the severity of the complaint, risks involved, and credibility of evidence.
Step-by-step explanation:
The assignment of an investigator when a complaint is filed against a licensee depends on various criteria. These include the severity of the complaint, the potential risk to public safety, and the quality of the testimonial evidence. Regulatory programs ensure that these processes are streamlined and standardized. When determining whether to assign an investigator, questions might be considered such as:
Is the person supplying the testimony an expert in the relevant field?
Is there a consensus among experts in the relevant field on the question at hand?
Does this person's testimony reflect agreement with the consensus of experts?
Is there reason to think this person is biased?
Furthermore, enforcement bodies like OSHA prioritize cases based on the immediacy and gravity of danger or harm. The Office of Regulatory Affairs through its Consumer Safety Officers performs a similar function, using investigative measures to monitor compliance and respond to complaints and other such notifications.
Experts' testimony, consensus, and potential bias are evaluated, and regulatory bodies like OSHA and the Office of Regulatory Affairs prioritize cases to maintain safety and compliance.